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FREQUENTLY ASKED QUESTIONS
Below is a list of frequently asked questions.
Please check if your query is answered here before you contact us as we will not reply to your email if your question has been answered.
Do I need an account to register an order?
No. Just add the items to cart and complete the order. In the cart, you will enter the required delivery and payment details.
I forgot my login information, what should I do?
Don’t panic, simply click on the “forgotten your password” link and it will send you a reminder/reset option to your email address.
Can you delete my account after shipping the order?
Of course. Just inform us that you want to delete your account.
How may I place an order?
You may place an order using the online form on our website seedsmafia.com. You may easily go through each step by adding the products to cart and completing the order by filling in the delivery details in the fields highlighted with " * ". If you encounter any ambiguities and you need help, or just want to talk to our staff, then you should note that we have the best customer service team in the cannabis seeds industry which is always available to guide you. You may contact seedsmafia.com staff via live chat or email: firstname.lastname@example.org.
How may I change / cancel my order?
If your order has already been processed, you will only have 30 minutes to make any changes / cancellations, you need to request a cancellation by contacting the seller from the seedsmafia live chat or by e-mail: email@example.com , after which you will receive a confirmation message at the email address provided in your account. However, it is still possible to make some changes after 30 minutes only if the order is not yet in the shipping process.
What is the minimum order value?
Yes. The minimum value (without VAT) for placing an order is 10 euro.
Do you have special wholesale prices?
If you wish to buy seeds in larger quantities, please contact us using the form from the Contact page, by mentioning the name and quantities of the products you want, and we will answer you shortly.
What should I do to get free seeds?
No, your free seeds will automatically be included with your order. Our amazing free seed offers are changed regularly to give you the best deals possible.
How do I track my order?
After the order was shipped, you will receive a confirmation e-mail with a code which you can use to follow the status of your shipment on the site of your local postal operator.
How can I change my order?
We process the order as soon as we receive the confirmation of the payment. While the order is still being processed and you haven't made the payment yet, you can still change your order through our online system. The status of your order can be followed from My account or from the Follow order page, by using the number of your order.
The orders that have already been processed cannot be changed or canceled. If you want to change an already processed order, please send us an e-mail.
Do you deliver in my country?
We ship worldwide but you should check your own laws and regulations in your area. All orders are shipped discretely with no mention of products in or on the package.
What are the delivery methods?
Seedsmafia works only with delivery experts, those who have a phenomenal success rate in deliveries that we are proud of. We have distributors for each country, as follows:
* For Bulgaria, ECONT EXPRESS ;
* For Hungary, the DPD delivery company ;
* For the Republic of Moldova we use Posta Moldovei and public transport from Chisinau.
For other countries, international mail services will be used.
When will my order be shipped?
We ship the package after 1-12 hours from the moment we receive the confirmation of the payment, indifferent of the method of payment you chose.
Is the shipment confidential?
The details of our clients are quite important in our business, so all the information collected from the buyers on the seedsmafia website is kept private and is not disclosed for marketing purposes. The distribution companies have no clue on the product inside the package, they only have the package destination and the order picker, moreover all senders use their details only to fulfill the shipping requirements in our name and they must not disclose or use them for any other purpose.
What else should I know about delivery?
The products we sell are light and easy to pick up, thus the package may be delivered very quickly. Seedsmafia is constantly searching for fast and secure delivery methods to please its customers. Our goal is to open more stores in different countries to make delivery as fast as possible.
What types of payment do you accept?
We accept the following payment types:
- Pay Pal transfer
- Bank Transfer
- Send money by Priority Post
- Wester Union
How do I know if you got the money?
As soon as your money order or cash payment is received you will be notified by email. These take approximately 1-2 weeks to arrive with us and to be processed so dont worry if you haven't heard from us straight away. See our "payments" page for more details on where to send these and how they work.
How do I change my payment method?
For full details on how to send payments to us please see our Payments page
What do I need to know about payment?
To change the method of payment, please send us an e-mail with the number of your order and the method of payment you prefer.
Is it legal to order cannabis seeds?
Yes. The cannabis seeds we sell are 100% legal because they do not contain the forbidden substance called THC. The seeds we are selling are souvenirs for those who wish to enlarge their botanical collections.
Do you sell seeds in other countries?
Seedsmafiaprovides home delivery services for any postal code, except for American continent and East Asia.
Are you a trustworthy company?
YES, the security does matter, which is why we made sure that every page of the seedsmafia website uses secure connections. Look for a green padlock and the letters "https" in the address bar , because it should always be there on all the website pages. We accept orders only via web browsers that allow a Secure Socket Layer (SSL) technology communication. We are constantly monitoring and testing IT systems, using the latest technology to check for potential vulnerabilities and attacks. We use all this to provide a safer business environment.
How can I germinate, grow, etc.?
www.seedsmafia.com categorically states that the germination of seeds is Illegal in most parts of the world and in no way condones the germination of our seeds, they are sold for souvenir purposes only. If you live in a place where seeds can be germinated there is plenty of information online or you could buy a good book from somewhere like Amazon.
How can I store my seeds and for how long?
Speaking of the cannabis seeds, they are safe if they are appropriately stored. They may be stored from a few months to five years. For that it is necessary that the cannabis seeds are dried well, it is the most important step before storing them, then they must be placed in a moisture-tight container so that they may be stored in a cool place, or better put them in a refrigerator at a temperature of 5-8 degrees Celsius. Being frozen, the cannabis seeds preserve their features, which is very important in a long run. When you remove them from the refrigerator, try to defrost them gradually, so that you do not cause any irreparable harm, wait until they are warmed to room temperature.
Light. Try to avoid the much light when storing the seeds. The humidity, light and warmth may cause germination. Try not to change the storage conditions, as you may cause harm by changing the temperature.
I can not find the answer here?
If you can't find the answer to your question in our FAQ section please click here to find out how best to contact us.
Why are seeds a little cheaper than competitors?
seedsmafia.com buys seeds straight from top Dutch producers, because we keep our range small we are able to buy in bulk and pass the discount on to you! Our seeds are always fresh and in most cases we do not keep stock for more than 60 days. All seeds are refrigerated in commercial fridges for maximum freshness.